Virtual Agent, helpful by design
An integrated conversational tier-0 support, on and off device, optimized for entertainment and smart home devices. Built on our device knowledge graph, and more powerful when combined with QuickSet®.
The compatibility checker helps users ensure device compatibility. If unsure, it prompts the user to send a picture to the human support team for analysis. If incompatible, the team provides advice & guidance on how to fix.
Smart Feedback Loop
During a troubleshooting session, users can expedite the process of reaching a resolution by taking a pictures of their situation and upload it to the Virtual Agent.
Troubleshooting & hand-off
This feature enables users to quickly and easily troubleshoot technical problems at home. Powered by QuickSet, the Virtual Agent detects devices and their status which helps solves issues quicker. If it can't be solved, the session can easily be handed off to a human agent, with all necessary context provided for an efficient follow up process.
Cross screen continuity
Start a conversation on one device and seamlessly transfer it to another device, Virtual Agent remembers the conversation state and context which can be used to send more information to a Smart Phone, for example to download a Product Manual or to expand the types of user input available on a second screen device.