Customer Support

Support Service Your Way

A friendly direct-to-consumer experience, whenever you need it.

Our capabilities

At the heart of our business

Because our roots are in the direct-to-consumer business and we supply products under our own One For All® brand to consumers and retailers around the world, we fully understand the importance of consumer service and support.

Support Service

Our support team manages our direct-to-consumer support in several key countries, second line support for our consumer support teams in other countries, and improves our portfolio of self-help tools by leveraging the knowledge they gain from their direct consumer contact.  

Service Desk Support@1xS

Self-Help Support

Over the years and through the use of technology, we have created many tools for automated self-help – from online video instruction and control code support databases, to augmented reality solutions that help with consumer support experiences.

Self-help Support@1x-1

Virtual Agents

Our vision has always been that our products should be so simple, they don’t require any support when consumers use them. Working towards that vision, we have incorporated virtual agents into many of our products that provide fully automated technical support.

Virtual Agent@1x-1

How can we assist you?

Whether you need help with your remote or are looking for the right TV wall mount or stand, we can put you in control.